Order tracking
Where is my ladder?
Two ways to find out: the tracking number from your dispatch email, or your account.
Track with your number
The number is in the dispatch email we send when your ladder leaves the warehouse. It works whichever carrier delivered it.
No number yet?
Sign in with the email you ordered with. We send you a six-digit code — no password to remember — and you see your order and its tracking.
Sign in to see my orderUse the same email address you gave at checkout.
What happens after you order
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Order confirmed
You get a confirmation email within minutes, with your order number. Keep it — it is what we need if anything goes wrong.
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Dispatched from England
We email you the tracking number the day your ladder leaves the warehouse. That is the number to paste above.
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Delivered in 1 to 5 days
Free anywhere in the UK, tracked the whole way. No signature needed unless the carrier asks for one.
Still nothing?
Send us your order number and we will chase the carrier ourselves. A person answers, not a bot.