Contact information
Contact us
alpercpro@gmail.com
A person reads it and answers — not a bot, not a ticket number. Ask before you order too: which length suits the job, whether it fits your boot, what the folded height really means for your storage.
The WhatsApp button is on every product page and at the bottom of the home page. Same person, same answers, faster to send a photo of the job.
Business address
Alper Cayiroglu — StowLadder 3 rue des Pommiers 91070 Bondoufle France
SIRET 940 512 627 00016
This is our registered business address, not a returns address. Do not send ladders here — returns go to the address on the pre-paid label in your parcel. If the label is missing, email us and we will send you one.
Where orders are dispatched from
Your ladder is dispatched from England. Delivery is free anywhere in the United Kingdom and takes 1 to 5 days.
What to include
For an existing order, give us your order number. For a fault or damage, add photographs — of the defect, and of the packaging if the parcel arrived damaged.
Complaints and mediation
Email us first. If we cannot settle it between us, you can refer the matter free of charge to our consumer mediator:
[A COMPLETER — nom de l'organisme, adresse postale, site internet]
Last updated: 11 September 2026.